Delivery Information

Delivery Timescales

Carpets, Vinyl’s, Artificial grass, and relevant preparation products

1-3 business days

Karndean and Furlong products

4-8 business days

Luvanto and Woodpecker products

1-3 business days

Please note that your order is subject to our usual stock and delivery checks. If there are any issues with your order, we will be in contact ASAP. If you have any questions and/or would like to discuss your order with the team please give us a call on 01373 812250.

Delivery Options

Please note that we are currently only able to process orders to mainland UK addresses, excluding PO boxes, through our website. This excludes various Scottish postcodes that we do not cover on our internal courier network. Please contact us to receive a shipping quote and place your order directly.

Local Pickup

If Local Pick up is selected you can collect from Unit 9, Newbury Works, Coleford BA3 5RX, please await a confirmation email stating your collection is ready for pick up. This service can take 1-10 days. Please note that your order is subject to our usual stock checks.

Other Delivery Options

For other delivery options please e-mail (sales@franklyflooring.co.uk) or call (01373 812250). Our customer service team can advise you on alternative shipping arrangements and their charges.

Delivery Process

To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse.

How your order is delivered

Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead and arrange a second pair of hands to help if you’re receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.

Delivery problems

  1. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
  2. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery
  3. An indicative list of the situations where a failure to deliver will be your fault is set out below:
  1. you provided the wrong address for delivery;
  2. there is a mistake in the address for delivery that was provided;
  3. the address for delivery is not reasonably accessible;
    the address for delivery cannot safely be accessed;
  4. if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
  5. if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signiture
  6. Please note we only deliver to mainland UK , including Scotland, England and Wales