Delivery Information

Christmas Deliveries

Due to the Christmas period, all deliveries for new orders will now be after 5th January 2026.

Delivery Timescales

All orders are delivered on a specific day of the week by postcode, here are a list of postcodes we cover and which day they are covered, its always worth checking before placing your order to avoid any potential issues.

The following standard delivery days apply:

Mondays – B, BA, BS, CF, CV, DY, GL, HR, LD, NP, SA1-SA20, SN, SY1-SY9, SY11-SY14, TA, TF, WR, WS, WV

Tuesdays – AL, BR, CB, CM, CO, CT, DA, E, EC, EN, IG, IP, LU, ME, N, NR, PE, RM, SE, SG, SS, TN, WC, WD

Wednesdays – BN, CR, GU, HA, HP, KT, NW, RG, RH, SL, SM, SW, TW, UB, W

Thursdays – BH, CA, DE (excluding DE4-DE6, DE22, DE45, DE55, DE56, DE75 – See Friday), DG, DT, EH, FK, G, KA, KY, LA, LE, MK, ML, NN, OX, PA1-PA19, PO, SO, SP, TD,

Fridays – BB, BD, BL, CH, CW, DE4-DE6, DE22, DE45, DE55, DE56, DE75 (All other DE Thursday), DH, DL, DN, FY, HD, HG, HU, HX, L, LL11-LL20, LN, LS, M, NE, NG, OL, PR, S, SK, SR, ST, TS, WA, WF, WN, YO

Monday Fortnightly – EX, PL, TQ, TR

Last Monday of the month – SY (Excluding SY1-SY9, SY11-SY14 – Every Monday)

Last Thursday of the month – AB10-AB16, AB21-AB25, AB30-AB32, AB39

Thursday Fortnightly – DD, PH1-PH8, PH11-PH14

Please note these are delivery days for carpet, vinyl, underlay, small LVT and Laminate orders. Larger LVT and Laminate orders usually take 2-3 working days once the goods have arrived at our warehouse

For monthly and alternate week deliveries, please get in touch and we can let you know which dates these will be.

Important Information

We work with trusted third-party couriers to get your order safely to you. While we do our very best to make sure everything arrives on time, unexpected delays can sometimes happen—things like traffic, weather, or courier issues may affect delivery schedules.

Because of this, please remember that any delivery date we provide is an advised estimate rather than a guaranteed timeframe.

To help avoid any inconvenience, we recommend booking your fitter only after your order has been delivered and you’ve had a chance to check everything over.

If you ever have questions about your delivery, we’re always happy to help!

Delivery Options

Please note that we are currently only able to process orders to mainland UK addresses, excluding PO boxes, through our website. This excludes various Scottish postcodes that we do not cover on our internal courier network. Please contact us to receive a shipping quote and place your order directly.

Delivery & Returns

We aim to make receiving your order as simple and stress-free as possible. Because each product may have its own delivery requirements, please take a moment to read the information below. If we discover that an item isn’t available or your delivery may be delayed, we’ll contact you straight away. You can choose to cancel at no cost, or we can help you select another suitable product.

Access Information

To ensure everything goes smoothly on the day, please make sure there’s enough space for the delivery team to move your items into a safe location—many customers choose a garage or similar area. If your property has steps, narrow access, or anything that might make delivery more difficult, just let us know beforehand. A quick heads-up helps us prepare properly.

What to Expect During Delivery

For larger or heavier products, the driver will have equipment to help move your order safely. Although they aren’t insured to carry items inside your home, they will always assist where reasonably possible if access is clear. For very bulky items, having someone available to give a hand can make the process much quicker.

Before the driver leaves, please check that the correct items have been unloaded. Some products may look alike, but all packaging is clearly labelled—so a quick look can prevent any mix-ups.

Delivery problems

  1. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
  2. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery
  3. An indicative list of the situations where a failure to deliver will be your fault is set out below:
    • you provided the wrong address for delivery;
    • there is a mistake in the address for delivery that was provided;
    • the address for delivery is not reasonably accessible;
      the address for delivery cannot safely be accessed;
    • if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
    • if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature
    • Please note we only deliver to mainland UK , including Scotland, England and Wales