Delivery Information
Delivery Information
We want to make receiving your flooring as straightforward as possible. Delivery times and methods vary depending on the products ordered, the size of your order and your postcode.
Most flooring orders are delivered using our scheduled specialist flooring delivery service, with delivery days based on postcode. Larger pack-product orders may be delivered by pallet, while accessories and smaller items are normally sent by parcel courier.
If you’re unsure about your delivery, call us on 01373 812250 and we’ll be happy to check the arrangements for you.
When Will My Order Arrive?
Order & Delivery Lead Times
Many of our flooring products are ordered specifically for each customer directly from the manufacturer rather than being held in our own warehouse.
Once your order is placed with us, we arrange for the stock to be released by the manufacturer and transferred to our delivery courier. Because of this process, there will be a lead time between placing your order and the courier receiving your flooring for delivery.
Delivery times can vary depending on the manufacturer, stock availability and the time required for the goods to reach the courier. Any delivery estimates provided are therefore estimates rather than guaranteed delivery dates.
As soon as your order has reached the courier and is ready for delivery, you will receive the relevant delivery or tracking information.
We always aim to get orders moving as quickly as possible and keep delays to a minimum, but please allow for this manufacturer-to-courier lead time when planning your installation.
Carpet, Vinyl, Underlay & Pack Flooring
Carpet, sheet vinyl, underlay, LVT, laminate and other applicable pack flooring products are generally delivered using our scheduled flooring delivery service.
Your usual delivery day is determined by your postcode. You can find your area in the delivery schedule below.
Larger LVT, Laminate & Pack Flooring Orders
Depending on the size and weight of your order, larger quantities may be delivered securely on a pallet rather than through our scheduled flooring service.
Pallet orders are usually delivered within 2–3 working days once the goods have arrived at our warehouse.
Accessories & Smaller Items
Accessories and smaller items are normally delivered within 1–3 business days using a parcel courier.
If your order contains different types of products, they may arrive separately.
Delivery Costs
Your delivery charge is calculated based on the products ordered, quantity and delivery method required.
The exact delivery cost is shown in your basket before you proceed to checkout, allowing you to review the total cost before placing your order.
Scheduled Flooring Delivery Days
Our specialist flooring deliveries operate on scheduled days according to postcode.
Find the first part of your postcode below to see your usual delivery day.
Mondays – B, BA, BS, CF, CV, DY, GL, HR, LD, NP, SA1-SA20, SN, SY1-SY9, SY11-SY14, TA, TF, WR, WS, WV
Tuesdays – AL, BR, CB, CM, CO, CT, DA, E, EC, EN, IG, IP, LU, ME, N, NR, PE, RM, SE, SG, SS, TN, WC, WD
Wednesdays – BN, CR, GU, HA, HP, KT, NW, RG, RH, SL, SM, SW, TW, UB, W
Thursdays – BH, CA, DE (excluding DE4-DE6, DE22, DE45, DE55, DE56, DE75 – See Friday), DG, DT, EH, FK, G, KA, KY, LA, LE, MK, ML, NE66-71 (All other NE Friday), NN, OX, PA1-PA19, PO, SO, SP, TD
Fridays – BB, BD, BL, CH, CW, DE4-DE6, DE22, DE45, DE55, DE56, DE75 (All other DE Thursday), DH, DL, DN, FY, HD, HG, HU, HX, L, LL11-LL20, LN, LS, M, NE (Excluding NE66-71 – See Thursday), NG, OL, PR, S, SK, SR, ST, TS, WA, WF, WN, YO
Monday Fortnightly – EX, PL, TQ, TR
Last Monday of the Month – SY (Excluding SY1-SY9, SY11-SY14 – Every Monday)
Last Thursday of the Month – AB10-AB16, AB21-AB25, AB30-AB32, AB39
Thursday Fortnightly – DD, PH1-PH8, PH11-PH14
For fortnightly and monthly delivery areas, please contact us and we’ll be happy to confirm the next available delivery date.
How Will My Order Be Delivered?
We use trusted third-party couriers experienced in transporting flooring and related products.
Carpet & Sheet Vinyl
Carpet and sheet vinyl are delivered using specialist flooring couriers due to the length, size and weight of the rolls.
These products are generally delivered according to the postcode schedule above.
LVT, Laminate & Other Pack Flooring
LVT, laminate and other applicable pack flooring products are generally delivered according to our postcode schedule.
Depending on the size and weight of the order, larger quantities may instead be securely palletised for delivery.
Where a pallet service is used, delivery is usually within 2–3 working days once the goods have arrived at our warehouse.
Underlay
Underlay may be delivered with your flooring or separately depending on the products ordered and the delivery service being used.
Accessories
Accessories and smaller items such as flooring tools, adhesives, trims and other fitting products are normally sent using a parcel courier.
Accessory orders are usually delivered within 1–3 business days. This does not include Design Strips
Accessories ordered alongside flooring may arrive separately from the main flooring delivery. This is normal and doesn’t necessarily mean part of your order is missing.
Delivery Areas
We deliver throughout most of mainland England, Scotland and Wales.
Some postcode areas fall outside our standard courier network or may require different delivery arrangements.
If your postcode isn’t accepted at checkout, or you’re unsure whether we can deliver to your address, please contact us before ordering and we’ll check the available options.
Access Information
Flooring products can be large, long and extremely heavy, particularly carpet and vinyl rolls and palletised flooring orders.
Please make sure there is suitable access for the delivery vehicle and a safe, accessible location for your order to be unloaded.
Please let us know before delivery if there are any potential access issues, including:
- Narrow roads or restricted vehicle access
- Parking restrictions
- Steps or steep access
- Narrow gates or entrances
- Restricted access to the property
- Anything else that could make unloading difficult
Drivers are not insured to carry flooring inside your property, although they will assist with unloading to a suitable accessible location wherever reasonably possible.
For particularly large or heavy orders, we recommend having someone available to assist if required.
When Your Order Arrives
Please make sure someone is available to accept your order where an in-person delivery or signature is required.
Before the driver leaves, please check that the correct products and quantities have been delivered wherever reasonably possible.
Some flooring products can look very similar, so please check the product details and labels on the packaging against your order.
We also recommend inspecting your order as soon as possible after delivery and before any installation work begins.
If you notice obvious damage, missing items or believe you’ve received the wrong product, please contact us as soon as possible on 01373 812250.
Important Delivery Information
We do everything we reasonably can to make sure your order arrives when expected. However, circumstances outside our control such as traffic, weather, vehicle problems and courier delays can occasionally affect delivery schedules.
For this reason, delivery dates are advised dates rather than guaranteed timeframes.
Please do not book your fitter until your flooring has been delivered and you’ve checked your order.
Waiting until your flooring has arrived and been checked helps avoid unnecessary costs or inconvenience if an unexpected delivery issue occurs.
Failed Deliveries & Redelivery
Please make sure the delivery address provided with your order is complete and correct and that suitable access is available.
A delivery may be unsuccessful if:
- The delivery address is incorrect or incomplete
- The property cannot be safely or reasonably accessed
- Significant access restrictions haven’t been disclosed
- Nobody is available when an in-person delivery is required
- There is no suitable accessible location for the goods to be unloaded where required
If a delivery cannot be completed because of circumstances at the delivery address, we reserve the right to charge the actual cost of arranging redelivery.
Need Help With Your Delivery?
If you’re unsure about your delivery day, delivery method, postcode or access requirements, please get in touch.
Call us on 01373 812250 and we’ll be happy to check the delivery arrangements for your order.
Delivery problems
- If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
- If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery
- An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed; - if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
- if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature
- Please note we only deliver to mainland UK , including Scotland, England and Wales